Dear Valued Customer,

We are pleased to inform you that the Mobile Banking QR Code Scan-to-Pay service, which was temporarily suspended due to the recent system upgrade, has now been fully restored.

You may resume using this service for your Scan-to-Pay transactions immediately. We sincerely appreciate your patience and understanding during this period.

Should you encounter any issues while using the service, please do not hesitate to contact our Customer Service Hotline at 6369 5588 or visit any of our branches for assistance.

Industrial and Commercial Bank of China Singapore Branch

December 3 2025